Concierge BoothEvery call, handled with care.
Concierge Booth is the modern telephony workspace for call centers and hospitality teams. Route, answer, transfer, and follow up on every guest call in one operator-friendly app.
No phone hardware to buy · Works with your existing SIP / cloud provider
A complete call center operation, in one clear workspace.
From the first ring to the follow-up task, Concierge Booth gives your agents and supervisors the context they need — without jumping between tools.
Inbound calls land in the right place
Smart routing rules send callers to the right agent, team or queue — by skill, language, stay, or VIP status.
Agents talk with full guest context
The active-call workspace shows who's calling, why, what they've asked before, and every tool to help them — mute, hold, transfer, notes, disposition.
Nothing falls through
Dispositions, recordings, and follow-up tasks flow back into your PMS, CRM or help-desk, so the next touch starts where the last one ended.
One screen. Every tool the agent needs.
Guest identity, live waveform, call controls, notes, disposition, and the full queue — laid out so your team never has to hunt for the next button.
- Identity, loyalty tier, and stay context in the header
- One-keystroke mute, hold, record, warm transfer
- Auto-saved notes with configurable dispositions
- Live queue visible at all times — never miss a priority caller
A live view of everyone waiting.
Supervisors see exactly who's in queue, how long they've waited, and which calls are priority. Agents pick up the next call with confidence — no guessing.
- Priority flags for VIPs, complaints, and escalations
- Per-team and per-skill routing rules
- Transparent wait times — for agents and callers
- Overflow to voicemail, callback or after-hours path
See the floor. Coach in the moment.
Live dashboards show agent status, queue depth, and service level at a glance. Whisper, barge, or listen in on any active call without disrupting the guest.
- Real-time agent status & shift view
- Silent monitor, whisper coach, and barge-in
- Recordings with per-call tags and disposition
- Export-ready reports on handle time, CSAT, and abandon rate
Built for teams where every call matters.
Hotels & resorts
Front desk, concierge, spa & F&B — every team on one line.
Call centers
In-house and BPO teams that need operator-grade tooling.
Clinics & practices
Appointment booking and patient triage, with audit-ready logs.
Service businesses
Dispatch, support, and reservations — anywhere a missed call costs a customer.
Plugs into the stack you already run on.
Concierge Booth talks to your telephony provider, your PMS/CRM, and your help-desk — so calls, notes, and follow-ups end up in the systems of record your team already trusts.
Pull-quote placeholder — drop a real customer quote here. Keep it specific: the outcome they got, in their own words.
— Name, Title · Property / Company
Per-seat pricing. No surprises.
Pay for the agents who actually take calls. Every plan includes recording, reporting, and core integrations.
Starter
Small teams getting off voicemail and spreadsheets.
- ✓Up to 10 agents
- ✓Inbound + outbound calling
- ✓Basic queue & routing
- ✓Call recording & history
- ✓Email support
Professional
For call centers and hospitality teams that live on the phone.
- ✓Everything in Starter
- ✓Skill-based routing & VIP rules
- ✓Supervisor monitor, whisper, barge
- ✓PMS / CRM / help-desk integrations
- ✓Priority support · SLA
Enterprise
Multi-property, multi-region, with the controls your security team wants.
- ✓Everything in Professional
- ✓SSO · SCIM · audit logs
- ✓Custom retention & data residency
- ✓Dedicated onboarding
- ✓24/7 support
Give your team a phone app they'll actually enjoy using.
A 20-minute walkthrough is all it takes. Bring your toughest call flow — we'll show you how Concierge Booth handles it.